Cancellation and Refund Policy
At StayFitIndia, we value your business and strive to provide you with the best possible service. If you need to cancel an order or request a refund, please read the following policy for guidance.
1. Order Cancellation
- Time Frame: Orders can be canceled within 24 hours of placement. After this period, the order will be processed and shipped, and cancellation will not be possible.
- Process: To cancel an order, please contact our customer service team at +91 9900464646 or email us at stayfit@stayfitindia.com with your order number and reason for cancellation.
- Refund: If the order is canceled within the allowed time frame, a full refund will be issued to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.
2. Refund Policy
- Eligibility: Refunds are applicable for canceled orders within the allowed time frame, returned apparel and gym equipment within the 7-day return period, and damaged health products (ORS Fit, Protein Shakes, Alkaline Products) that are eligible for replacement.
- Condition: Returned items must meet the conditions outlined in our return policy to be eligible for a refund.
- Process: To request a refund, please contact our customer service team at +91 9900464646 or email us at stayfit@stayfitindia.com with your order number and reason for the refund request.
- Refund Method: Refunds will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to be processed once the returned item is received and inspected.
- Non-Refundable Items: Shipping charges are non-refundable, and we do not accept returns or provide refunds for ORS Fit, Protein Shakes, and Alkaline Products unless the item is damaged upon receipt.
Contact Us
For any questions or concerns regarding cancellations or refunds, please contact our customer service team:
- Phone: +91 9900464646
- Email: stayfit@stayfitindia.com
We are here to help and ensure you have a positive shopping experience with StayFitIndia.
Thank you for choosing StayFitIndia!